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Business Analyst

  • Lancashire
  • 28,000-29,999 per annum
  • March 26, 2019
  • Permanent
About the Job:

You are a flexible, forward thinking Business Analyst fired up by working with cool technology in a customer facing environment. Join us at Sky, as a Business Analyst in the Customer Service Group Change based in Osterley and you will get to work across a huge variety of dynamic and commercially driven projects.

Sky is Europe's leading entertainment company and serves 21 million customers across five countries. Together our people deliver the best and broadest range of content, market-leading customer service and innovative technology. We work hard to give our customers a better experience and we're not stopping there.

Believing in better has helped us become a thriving FTSE 100 company. We've developed amazing products and services and delivered exceptional entertainment to over 11 million households across the UK and Ireland. Our success is largely thanks to the dedicated people that work here and you'll be part of the team that continually delivers brilliant results, the right way.

We are a team of change professionals who deliver best in class products and services with a passion for the customer. We collaborate with all areas of Sky to understand the business need, lead and shape transformational change and deliver innovative solutions and world class customer experience. We work across a broad portfolio of projects that include product launches, estate transformation, business growth and efficiency initiatives.

What will you be involved in?

As a Business Analyst in the Change team, you'll work proactively to solve problems and to provide business analysis end to end from project set up to implementation.

The analysis that you provide at the initiation of projects provides you with the chance to help shape the business. From stakeholder identification, scope definition, benefit measures and operational impact assessments ensure the right delivery across your project work-streams.

The variety of projects you will be involved in is vast. To ensure business readiness across products and services such as SkyQ, Sky Mobile, mobile apps and TV you will deliver business analysis, artefacts, activities including documenting end to end business requirements (from inception to solution delivery), requirements prioritisation, training and communication across your stakeholder group.

You will gain broad exposure business wide by facilitating workshops, one to one meetings with stakeholders and business users to understand the strategy, 'as is' business environment, risk assessment, budget, impact of the change on existing processes and the required 'to be' processes and journeys.

Above all, you get to see the impact of your process through the innovation and delivery of Sky products and services to our customer base.

The Perks?

As a valued employee of Sky, you'll benefit from a free Sky+HD premium package, an excellent pension scheme, private health care and a share save scheme. There's a range of other benefits to help you make valuable tax and national insurance savings too.

What do we love to see from you?

  • At Sky, we look for you to bring fresh thinking, to question and challenge, get involved in anything and everything. In addition, experience in managing budgets and stakeholders with a high degree of comfort in working in a fluid environment.
  • A formal project management qualification such as Prince 2, APMP or ISEB will bring a robust approach in providing the end to end process, crucial when working on multiple projects in our fast pace matrix environment.
  • As an experienced Business Analyst used to working on large scale projects you have a 'bigger picture' view. If you can add strong analytical and problem solving skills and can bring a creative approach to solution finding, then we want to talk to you.

If you're ready to work in a dynamic environment alongside talented people who take pride in delivering great results, go to

It's our people that make Sky Europe's leading entertainment company. That's why we work hard to be an inclusive employer, so everyone at Sky can be their best.

If you are successful in your application for this role, your appointment will be subject to receiving a positive outcome from your Criminal Record Check.

Believe in Better

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Reference: 0014
Job ID: 6349
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